At Hoffman® Fabrics, Batik Fabric, we respect the privacy of our users and are committed to protecting it. This Privacy Policy explains how we collect, use, disclose, and protect your personal information.
Collection of Personal Information
We collect the following types of personal information:
- Contact information such as name, email address, mailing address, phone number when you create an account, make a purchase, contact us via email or phone, or participate in forums, surveys, contests, or promotions.
- Payment information such as credit/debit card number, expiration date, CVV code, and billing address when you make a purchase. This information is processed by third-party payment processors and not stored on our servers.
- Purchase history including details about purchases you have made with us.
- Communications between you and Hoffman® Fabrics, Batik Fabric regarding our products, services, contests, and promotions.
- Social media information if you interact with our social media accounts like Facebook, Instagram, Twitter, Pinterest etc.
- Feedback and correspondence such as information you provide in customer service inquiries, surveys, contest entries, product reviews etc.
- Website usage information collected automatically through cookies, web beacons and other technologies including your IP address, browser type, operating system, referral URLs, device information, pages viewed, links clicked, time spent on pages, and other actions taken on our website.
Use of Personal Information
The personal information we collect allows us to provide features and services to meet your needs, operate our business effectively, and offer you a personalized experience.
We use your personal information for purposes including:
- Processing orders, returns, exchanges, payments etc. related to your purchases.
- Sending order confirmations, shipping notifications, and tracking information.
- Responding to customer service requests, questions, concerns, or feedback.
- Sending promotional communications like newsletters, offers, surveys, contests etc. if you opt-in to receive them. You can opt-out anytime.
- Analyzing user behavior, preferences, trends to improve your shopping experience and our products and services.
- Providing personalized content and recommendations tailored to your interests.
- Understanding our customers through data analytics and market research.
- Processing employment applications when applying for job openings.
- Verifying identities and preventing fraud, spam, abuse etc.
- Enforcing our Terms of Use, other guidelines, and applicable laws.
- Other purposes: credit checks, security, legal compliance etc.
Sharing of Personal Information
We will not share, sell, rent, or trade your personal information with any third parties without your consent, except in the following circumstances:
- With third-party service providers, partners and agents working on our behalf who are bound by strict confidentiality agreements. This includes payment processors, shipping companies, marketing partners, cloud storage, IT services, customer support etc.
- When required by law enforcement, government officials, or other authorities.
- If we are acquired by or merged with another company, if substantially all of our assets are transferred to another company, or as part of a bankruptcy proceeding, your information may be transferred.
- To protect our rights, property and safety or that of others.
- With your permission or at your direction.
- In aggregated and/or anonymized form that does not identify you.
Data Security
We follow industry standards and have implemented reasonable physical, administrative, and technical safeguards to help protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no internet transmission is ever fully secure, so we cannot guarantee the absolute security of your information.
Data Retention
We retain personal information for as long as required to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is permitted or required by law. We will then dispose of your personal information securely according to our data retention and deletion policies.
Your Data Rights and Choices
- You can edit account information or opt-out of email subscriptions through your account settings or by contacting us.
- You can request access to view, correct, update, export, or delete your personal information. We may request proof of identity before fulfilling access requests.
- You can object to processing of your personal information under certain circumstances by contacting us. This does not include cases where we are legally required to process your data.
- You can opt-out of interest-based advertising in emails or across browsers and devices.
- You can set your browser to block cookies and web beacons. However, some site features may not work properly without cookies enabled.
- You can lodge a complaint with your local data protection authority if you feel we have not complied with applicable privacy laws.
Cookies and Tracking Technologies
We and our service providers use cookies, web beacons, tags, scripts, local storage, and similar technologies to provide and support our website, features, analytics, advertisements, and marketing efforts. These technologies allow us to automatically collect information like browsing behavior, device ID, IP address etc. when you interact with our website.
You can disable cookies in your browser settings but some website features may not work as intended.
Links to Third Party Sites
Our website may contain links to third party sites like social media platforms, partners, advertisers etc. We are not responsible for their privacy practices or the content on such sites. We recommend that you check the privacy policies of third party sites you access through our website.
Children’s Privacy
Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13 without parental consent. If we learn that a child under 13 has provided us with personal information without parental consent, we will take steps to delete such information. Contact us if you believe that a child has submitted personal information to us.
Changes to the Privacy Policy
We reserve the right to modify this Privacy Policy from time to time according to changing business practices and compliance requirements. We will notify users of any significant changes to our Privacy Policy. Your continued use of our services after changes are made signifies your acceptance of the revised Privacy Policy.
This Privacy Policy was last updated on: March 06, 2023
Contact Us
If you have any questions about our privacy practices or this Privacy Policy, please contact us at:
Email: [email protected]
Phone: (123) 456-7890